The systems and administrative procedures represent an important part of any entity’s tasks.
A re-engineering of procedures consists in studying, improving and optimising the procedures and work flows by means of:
Determining the key activities and functions of the system.
Defining the maximum interval of time allowed to guarantee the quality of the service, searching the best way to minimise it in each system.
Roles of members and participants, defining the necessary tasks for each one and the points of control and validation for the basic, non redundant, responsibilities.
To describe and document the procedures in order to homogenise and standardise the system.
Incorporation of procedures ISO: Quality 9000, environment 14000, information security 27000,…
To favour control, follow-up and management of the process.
To propose the recommendations to augment the level of service and to rationalise the tasks according to existing resources.